1. COLLECTING INFORMATION
1.1 Throughout Your use of this Website and Your relationship with us, we may collect Personal Information and Non-personal Information from You.
1.2 We may use cookies and other internet technologies to manage our Website.
1.3 The Website may log the following Information which is provided by Your browser for statistical purposes only:
(a) The type of browser and operating system You are using
(b) Your Internet Services Provider and top-level domain name
(c) The address of any referring website and
(d) Your computer’s IP address.
1.4 We hold Your Personal Information and Non-personal Information electronically, on our own servers and via third-party host Services providers.
2. USING INFORMATION
2.1 We use the Personal Information and Non-personal Information You provide only for purposes consistent with the reason You provided it, or for a directly related purpose, as required or permitted by law or with Your express or implied consent.
2.2 Where we use Your Personal Information to send You marketing information by email, SMS or other electronic means we may do so with Your express or implied consent.
2.3 We may disclose Your Personal Information where disclosure of Your Personal Information is:
(a) To third parties in connection with our Service
(b) Authorised or required by law
(c) Necessary in order for us to receive legal advice
(d) In the public interest, or
(e) With Your consent, this may be implied or express, verbal or written.
3. UPDATING INFORMATION
3.1 We will take reasonable steps to ensure that the Personal Information which we hold remains accurate.
3.2 To correct Personal Information held by Us, please contact us directly in writing via the contact methods provided on our website.
4. ACCESS
4.1 You may request access to Your Information that is held by us subject to and conditional upon you identifying the types of Information requested and providing proof of Your identity.
4.2 Subject to Clause 4.1, we will respond to Your request within a reasonable time.
4.3 You agree we may recover from You the reasonable costs incurred by us in supplying You with access to Your Information.
4.4 Your right to access Your Personal Information is not absolute. In certain circumstances, the law permits us to refuse Your request to provide You with access to Your Personal Information.
5. CONTACT
5.1 To contact us with a compliment or complaint or a privacy question, you can email us at hello@hellozencrm.com.
6. INTERPRETATION
6.1 In this Policy, the following terms have the following meanings:
(a) We, our and us means HelloZen CRM
(b) Information includes Personal Information and Non-personal Information but does not include Sensitive Information
(c) Non-personal Information means any Information about You, Your services, business and activities which is not Personal Information but does not include Sensitive Information
(d) Personal Information means Information or an opinion about an identified individual, or an individual who is ‘reasonably identifiable’, including without limitation, the individual’s name, address, phone number and/or email address but does not include Sensitive Information
(e) Sensitive Information has the meaning defined under the Privacy Policy Act 1988 (Cth)
(f) Services means any and all services provided by us
(g) Website means our website and includes without limitation our application websites, our platforms and our electronic or physical databases, and
(h) You and Your means you, the individual or entity viewing this Policy.